MEDAN | INDATANEWS.COM – PT Indosat Ooredoo Hutchison is strengthening its support for Hajj pilgrims from Sumatra by providing direct assistance even before their departure for Saudi Arabia. The initiative reflects the company's ongoing commitment to improving telecommunications services so pilgrims can stay connected with their families while performing their religious journey in comfort and peace.
Supporting Thousands of Pilgrims Across Sumatra
Indosat notes that the demand for reliable connectivity among Hajj pilgrims continues to rise. This year, the regular Hajj quota from Sumatra reaches 38,225 pilgrims. To meet this need, the company is delivering stable and easily accessible communication services throughout the preparation and travel phases.
Read Also: Tri Encourages Youth to Make #PilihanBijak During Ramadan, Medan Customer Wins Vespa Indosat also ensures that pilgrims receive direct service assistance and information prior to departure, helping to prevent communication issues once they arrive in Saudi Arabia.
TRAINING AND ACTIVATION SUPPORT: Representatives of Indosat Ooredoo Hutchison offer guidance and service activation support for prospective Hajj pilgrims at a main embarkation center in Sumatra. (PHOTO: Doc. Indosat IOH)
Service Points Across Six Key Embarkation Hubs
Read Also: Sahabat-AI Launched: Indonesia’s Leap Toward Digital Sovereignty To provide hands-on support, Indosat has established IM3 and Tri service booths at six major embarkation centers: Banda Aceh, Medan, Padang, Batam, Lampung, and Palembang.
At these locations, pilgrims can access package purchases, SIM activation services, and guidance on using communication devices. The company also conducts user training to ensure pilgrims are fully prepared before their journey begins.
Strengthening Collaboration for Better Access
Indosat is also working closely with Hajj guidance groups (KBIH), travel agencies, and local communities. This collaboration helps streamline access to services and ensures smoother preparation during the pre-embarkation stage.
Commitment to Seamless Connectivity
Through its initiative #LebihBaikIndosat, the company reaffirms its mission to deliver reliable, accessible, and relevant digital connectivity services. The goal is to ensure pilgrims can maintain communication with their families while focusing on their spiritual obligations without disruption. (IDNC)
REPORTER: Sri Endang Lasmiaty | EDITOR: Fik Sagala