MEDAN | INDATANEWS.COM – Medan Mayor Rico Waas has urged the city's Transportation Agency to improve its performance through greater transparency, increased use of digital technology, and stronger public communication. The directive was delivered during a meeting with the leadership of the Medan Transportation Agency (Dinas Perhubungan Kota Medan) at the Medan Intelligent Transport System (ITS) room on Wednesday, May 20, 2026.
The meeting was conducted in a dialog-based format and attended by the head of the agency, Irsan I. Nasution, along with division heads and the Cakrawala team. Rico emphasized that all personnel should openly present on-ground challenges and required improvements in order to create more efficient and responsive workflows.
Transparency and Digital Monitoring as Reform Drivers
Read Also: Stadion Teladan Emerges as Potential AFF Cup Venue in Medan Rico Waas noted that public criticism of the transportation agency is often linked to a lack of visible performance. Many operational activities, he said, are carried out behind the scenes without being clearly recognized by citizens.
He therefore called for stronger use of documentation technologies such as body-worn cameras, as well as the active publication of operational reports through social media platforms. This, he stressed, is not for self-promotion but to strengthen transparency and enable public feedback.
"The public response is becoming more visible. Citizens are actively reporting issues across the city. This shows that communication is working," he said.
He also requested detailed data collection on illegal parking areas across Medan, including geographic mapping to support policy-making. In addition, the use of drones and CCTV systems should be expanded to enhance monitoring capabilities.
Read Also: Medan Strengthens Food Security and Public Safety, Says Mayor Rico Waas Parking Management Between Enforcement and Social SolutionsOn parking management, the mayor emphasized the city administration's responsibility, particularly in handling cases involving unresolved vehicle losses. He called for firm sanctions against operators and parking attendants who violate regulations.
At the same time, he stressed that enforcement alone is not sufficient. The city, he said, must also provide alternative solutions, including the integration and training of informal parking workers into legal employment schemes in coordination with relevant agencies.
"We must not only take action but also provide solutions. That is what distinguishes good governance from bad governance," Rico stated.
Read Also: Saipul Bahri Urges Public Not to Politicize Rico Waas Overseas Medical Treatment Regulation, Structure, and Institutional CoordinationRico further highlighted the need to review and harmonize existing regulations and local bylaws to avoid overlaps in authority between departments. Clear institutional boundaries, he said, are essential for improving coordination and accountability.
He also called for the establishment of a specialized team to develop technical implementation guidelines. Strong organizational structure and a unified understanding within the agency were also deemed crucial for strengthening internal cooperation.
Public Communication and Trust Building
Read Also: Medan Mayor Confirms Overseas Medical Treatment Reported to Interior Minister In closing, the mayor emphasized the importance of proactive public communication. Transportation agency officials, he said, should strengthen their presence on social media and maintain a professional public image to build trust among citizens.
He reiterated that all reform measures are ultimately aimed at improving public services.
"The people pay taxes, and we must show that we are able to meet their expectations," he concluded.
(IDNC)REPORTER: Teguh Panjaitan | EDITOR: Fik Sagala
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