DELI SERDANG | INDATANEWS.COM - Deputy Regent of Deli Serdang Lom Lom Suwondo officially opened the 2026 Assistance Program for Monitoring and Evaluation of Public Service Delivery Performance (PEKPPP) on Thursday, July 9, 2026, at the Cendana Hall on the second floor of the Deli Serdang Government Office.
The event was attended by representatives from the Organization Bureau of the North Sumatra Provincial Government as well as officials from various agencies within the Deli Serdang Regency Government. The assistance program is part of the regional government's efforts to strengthen the quality of
public services so they become more effective, transparent, and increasingly responsive to community needs.
Through this activity, participants gained a comprehensive understanding of the instruments, indicators, and assessment mechanisms used in the PEKPPP program. In addition, participants conducted readiness evaluations for public service implementation within their respective work units to further improve service standards across the Deli Serdang Government.
PEKPPP Becomes a Benchmark for Public Service Improvement
In his remarks, Deputy Regent Lom Lom Suwondo expressed his appreciation and welcomed the team from the Organization Bureau of the North Sumatra Provincial Government, which provided guidance and assistance to Deli Serdang Government officials throughout the process.
According to Lom Lom,
public services represent a concrete form of government presence in providing direct benefits to the community. He emphasized that today's society expects not only fast and accessible services but also transparent, fair, and technology-oriented services.
"In 2026, we are facing increasingly greater challenges. We must continue improving service standards, strengthening digitalization systems, and eliminating complicated bureaucratic procedures. The implementation of PEKPPP is not merely an annual routine or an effort to achieve assessment scores, but a compass to measure the extent of our commitment to providing the best services for the community," said Lom Lom.
PEKPPP AS A COMPASS FOR GOVERNMENT COMMITMENT: Deputy Regent of Deli Serdang
Lom Lom Suwondo emphasizes that PEKPPP serves as a compass to measure the government's commitment to providing the best services for the community. (PHOTO: Edi Saputra)
Six Key Aspects Become the Focus of PEKPPP Assessment
Lom Lom explained that the
Deli Serdang Government must continue carrying out improvements so that the quality of
public services can be enhanced and equally experienced by all members of society. These improvements are not only the responsibility of regional government agencies but also Technical Implementation Units (UPTD) as important providers of
public services.
He explained that six key aspects serve as the main focus of the PEKPPP assessment. These include service policies, professionalism of human resources, accessibility of facilities and infrastructure for vulnerable groups and people with disabilities, service information systems, consultation and complaint management, as well as innovation in public services.
According to him, all of these aspects must be implemented simultaneously and harmoniously so that the regional government can provide high-quality
public services that contribute to community satisfaction.
Lom Lom also reminded that organizational changes, including employee promotions and transfers, may result in changes among personnel responsible for public services. This situation must be balanced through continuous improvement of government employees' competencies so that service quality remains optimal.
"I hope that through this assistance program, all employees responsible for
public services will have better competencies and capabilities, enabling them to continue improving the quality of public service delivery within the
Deli Serdang Government," he said.
PEKPPP AS AN EVALUATION TOOL: Head of the Organization Division of the Deli Serdang Government Secretariat, Gento Herlambang, explains that PEKPPP 2026 functions as an instrument for evaluation, assistance, sustainable improvement, and innovation in public services.
(PHOTO: Edi Saputra)
PEKPPP Encourages Innovation and Continuous Improvement
Previously, Head of the Organization Division of the Deli Serdang Government Secretariat, Gento Herlambang, explained that the 2026 PEKPPP Assistance Program aims to provide service managers with a deeper understanding of the instruments, indicators, and evaluation procedures.
He stated that the activity also serves as a form of support and a self-assessment process to review the readiness of supporting documents in each public service delivery unit.
Beyond evaluation, the Deli Serdang Government encourages every agency to develop innovations and implement continuous improvement in delivering public services.
According to Gento, this effort is expected to foster a work culture among government employees that is professional, transparent, accountable, and consistently focused on public satisfaction.
He explained that in 2026, a total of 237 public service organizations will become subjects of monitoring and evaluation. This figure represents approximately 30 percent of the total 789 public service organizations in Deli Serdang Regency.
The monitored institutions include regional agencies, offices, districts, and Technical Implementation Units (UPTD), including priority locations and independent PEKPPP implementation sites.
Goal: Making Deli Serdang a Public Service Role Model
On the occasion,
Lom Lom Suwondo encouraged all participants to seriously follow the assistance program and implement all materials and PEKPPP mechanisms within their respective agencies.
He expressed hope that the results of the PEKPPP assessment would not merely become evaluation documents but serve as a concrete foundation for improvements in enhancing the quality of government services for the community.
"We want Deli Serdang Regency to continue developing and become a role model in providing
public services, not only in North Sumatra but also at the national level," he concluded.
The event was also attended by the Assistant for General Administration of the Deli Serdang Government Secretariat, heads of various agencies, district heads, UPTD leaders, and representatives of the Deli Serdang Government. (IDNC)
REPORTER:
Edi Saputra | EDITOR:
Fik Sagala