MEDAN | INDATANEWS.COM ~ As the holy month of Ramadan 1447 H begins, Pertamina Patra Niaga, Regional Division of Northern Sumatra (Sumbagut), is stepping up service quality at all gas stations (SPBU) across Aceh, North Sumatra, West Sumatra, Riau, and the Riau Islands.
The initiative reflects the company's commitment to providing safe, comfortable, and transparent services for communities observing the fasting month.
During Ramadan, Pertamina Patra Niaga Sumbagut consistently implements the "10 Basic Service SPBU – Ramadan Greeting" standards, emphasizing safety, friendliness, and transparency in every fueling transaction.
I Gusti Bagus Suteja, Regional Manager of Retail Sales, said the holy month offers an opportunity to make services more attentive and human-centered. Employees are required to wear full uniforms, place safety cones during service, actively greet customers, and remind them to switch off engines and refrain from smoking.
Staff also confirm the type and amount of fuel requested, display the meter at zero before fueling, report the liters and total amount after fueling, and offer multiple payment options, including cashless methods via the MyPertamina app, QRIS, or bank cards. Each transaction ends with staff expressing thanks and sharing Ramadan greetings ("Selamat Berpuasa") to show appreciation.
Free Iftar Treats and Improved Facilities
In addition to enhanced service, Pertamina organizes free takjil distribution at selected stations. Travelers receive small snacks and drinks just before sunset to break their fast.
Fahrougi Andriani Sumampouw, Area Manager for Communication, Relations & CSR, highlighted that the company focuses on service excellence and emotional connection with customers during Ramadan.
Pertamina also ensures cleanliness and proper functioning of supporting facilities such as prayer rooms (Musala), restrooms, and lounge areas, providing a comfortable environment throughout the fasting month.
Customer Information and Support
Customers can access product and service information via the MyPertamina app or the Pertamina Contact Center at 135.
With the motto "Energizing Indonesia" and the service promise "Melayani Sepenuh Hati", Pertamina Patra Niaga Sumbagut emphasizes its dedication to improving service quality and customer satisfaction sustainably during Ramadan 1447 H. (IDNC)
REPORTER: Darmailawati